French Bureaucracy X Caribbean Pacing: A Sketch

Early on a Monday afternoon, shortly after the 1 p.m. opening of Bibliothèque Schoelcher, the only public library in the capital of Martinique. I finish my current library book and return it to the Nice Librarian at the front desk. Then I go to a standing computer and, using the library's online catalogue, find another book off my list. The listing in the catalogue indicates that one of the three copies of the book book is in the magasin, the stacks of the library accessible only to librarians. Having played this game before, I meticulously note the books exact title, author, and code, knowing that an error will result in a refusal of the book. Then I get a magasin request form and copy all this info, in addition to my name, library card number, and profession - yeah, I have to tell them my profession as a part of a potential interrogation as to why I want the book.

I then proceed to the magasin desk, where the Mean Librarian is stationed. I say, "Bonjour*", because in French culture you can't ask for anything without saying hello first. She does not respond, only glaring at me. "I would like to borrow this book, please," I continue after a moment, handing her the form. She glances at it for a second then tosses it back at me, saying, "Fonds antillais, first floor", without smiling. Though I know that there is, in addition to the copy in the fonds antillais, a copy in the magasin, and that the fonds antillais are more likely to refuse to lend me the book than the magasin, I smile and thank her before walking up to the fonds antillais.
When I get to that desk, I smile and say, "Bonjour", because in French culture you can't ask for anything without saying hello first. The librarian behind the desk does not respond, only glaring at me. After a moment, I continue, "I would like to borrow this book, please. Should I get the copy in the magasin or in the fonds antillais?" The librarian snatches the form at me, rolls his eyes, and, without answering my question, gets up and walks to the publicly-accessible shelves of the fonds antillais. Of course, I could've found the book on the shelf if he would have answered my question, but he seemed to prefer the opportunity to render an unnecessary service to a library patron so he could sulk about it to my face and complain about it to his colleagues later.
After quickly doing a tour of the wrong shelf, he comes back and announces that the book isn't there, speaking in a voice so low and so muddled that I can hardly understand him. "The catalogue says there are three copies," I insist. He mutters something to the effect that the only copy must be in reserve, so I can consult it at the desk but I can't borrow it. I specify that the library catalogue said there was one in the fonds antillais, one in the magasin, and one in reserve, using a tone to indicate that I wasn't going away just because he was no longer looking at me but at his computer screen.
"The book isn't here," he tries again.
"None of the three copies?" I doubt.
Angrily jumping up, he mumbles as he goes through the door to the magasin that it isn't here but he'll look anyway
Using my original copy of the books details, I turn and, in less than five seconds, find the book on the shelf of the fonds antillais, exactly where it's supposed to be.
A few seconds later (in no universe enough time to have looked for the book), the librarian returns, announcing matter-of-factly that the book isn't there. I hold it out in front of him.
"The book isn't here," he repeats.
"Here it is. It was on the shelf," I answer.
He responds by muttering something about the book having not been shelved correctly.
"No," I counter, "it was right where it was supposed to be."
"It was mal-classé," he insists, "and since it wasn't in the right place, it's in the computer as checked out and so I can't give it to you."
"The computer said there were three copies available," I remind him, causing him to turn and bury his face in his computer again.
I keep standing there until he barks at his younger (woman) colleague that he can't check it out, she has to do it. She completes this task calmly, though with a surprised look on her face. As she tells me what day the book is due, he loudly rips my magasin request form into many pieces.

Living in France requires the nerve to stick up for yourself and strict adherence to administrative rules. Or, as my TAPIF recruiter once put it, The squeaky wheel gets oiled.
*Just so we're clear, all of this transpired in French, not just the bonjours.