Fare Frights

This photo has nothing to do with
this post, I just liked the art
commissioned by the board game
store too much to not share.

A word to the wise: when it comes to flights, you get what you pay for.
Don't get me wrong, I fly as cheaply as possible. I am a member of countless airline rewards programs, but I never receive any rewards, because I'm completely un-loyal. Money is a tool, not a good in and of itself., but I just don't think that paying for access to a lounge or to three more inches of legroom for three hours is a sensible way to spend it.
As I have recounted here before, my flight from NYC to Martinique was a nightmare. Fortunately, since the cheapest flight in this case was serviced by Norwegian Air, it fell under European consumer protection law. Unfortunately, even Norwegians have the gall to argue that snow at JFK in January constitutes an "unpredictable" disaster, meaning that, despite my hours-long trials, I did not get a refund. The airline did nevertheless agree to pay me back for my travel costs to the airport and even for my $163 phone bill that I racked up when I called the Norway-based helpline they texted to me at my U.S. number.
Here's the thing though: my mysterious hair loss has responded faster to my complaints.
I finalized my complaint on February 11th for both costs. They responded to my complaint about the travel costs on February 2nd, twenty-two days after, and to my complaint about the phone bill (which I understand is probably stranger) on February 21st, 41 days after. Both emails assured me that my money would be wired to me "in a reasonable amount of time". But the money has yet to appear in my account.
Then, this morning, I received an email saying the travel costs will be reimbursed in fourteen days, 68 days after I filed the complaint. No word yet on the phone bill costs.
Is this normal for corporate business? Does everything European work at a French escargot's pace? Does all of being grown up require this much patience?